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November 17, 2020

3 Tips for Managing Your IT Remotely


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As seen previously, during the Great Depression and World War II, major events have a significant impact on the workplace. The COVID-19 pandemic has been no different. The year 2020 saw the greatest remote work experiment across the world, all because of the microscopic yet deadly coronavirus. Before the pandemic, around 3.4% of the workforce, or 4.7 million people, were working remotely, according to a survey by FlexJobs. But during the pandemic, 62% of the workers moved to working remotely, according to a poll by Gallup.

The remote working practice managed to solve the problem of virus spread but it gave rise to another problem. This was managing your IT infrastructure remotely. If you too have been facing this issue, here’s how you can solve it.

1. Improve Communication

Knowing about a problem or challenge is incredibly easy when you are working onsite. But with remote work, communication can be an issue. This means you might know about a problem with the IT services only once it has turned into a big problem. Therefore, try to regularly communicate with all your employees responsible for keeping the IT services up and running smoothly.

2. Boost Security

Security can be a big challenge while working remotely. Generally, IT systems are accessed from controlled environments, such as an office, and through trusted networks. But with remote work, you no longer have control over the environment or the network, according to an article by GOBI Technologies. This poses serious security risks. Some of the ways you can minimize such risks are:

· Use Adequate Encryption

In a client-server remote IT management system, make sure that all the data exchanged is encrypted. The same practice should be followed in case of a web-based remote access system. For this, having mandated HTTPS transport is a good idea. Additionally, you can use point-to-point VPNs to bolster the security further.

· Multifactor Authentication

Multifactor authentication is an IT security method in which a user has to provide 2 or more authentications of their identity. This reduces the chances of a malicious element gaining access and taking advantage of your IT system. The commonly used authentication factors are PIN code, biometrics and security questions.

3. Use Managed IT Services

If you are finding it difficult to manage your IT services during this period of work from home, you can outsource the task as well. Managed IT services provide 24X7 monitoring, data compliance support and fast response SLAs.

Apart from these, using cloud-based project management tools can also be beneficial for remote work.

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