Durable Roofing enhances service delivery with Dynamics 365

Durable Roofing National. is a well-established roofing company that has been serving its customers for over 20 years. With a team of experienced roofers and a strong reputation for quality workmanship, Durable Roofing has always been focused on delivering top-notch customer service. However, as the company has grown over the years, Durable realized they needed to find a better way to manage their field service operations.
After researching various field service management solutions, Durable Roofing decided to implement Microsoft Dynamics 365 Field Service. The company was impressed by the solution's ability to streamline their operations and improve the customer experience.

Challanges

• Outdated and disconnected systems limited their ability to scale up and grow their network of field service team
• Limited mobility and access to resources by the field team
• Extended time to schedule workorders and ability to plan resources schedules effectively

Our approach to Dynamics 365 implementation

We conducted an in-depth assessment of the company's current processes, systems, and technology landscape to understand business requirements and identify areas for improvement. Based on the assessment, we developed a comprehensive Dynamics 365 implementation plan that included a detailed project timeline, budget, and resource allocation.

Once customization and development are complete, our Dynamics 365 consultants proceed with data migration, final customization, and user training. 

Benefits

1. Improved scheduling and dispatch: The Dynamics 365 Field Service solution allowed Durable Roofing to schedule and dispatch technicians more efficiently. With real-time updates and easy-to-use mobile apps, the company was able to better manage its resources and reduce downtime.
2. Enhanced customer communication: The solution's built-in communication tools allowed Durable Roofing to keep customers informed about appointment times and any changes to the schedule. This improved customer satisfaction and reduced frustration.
3. Increased productivity: With the ability to track and manage work orders and invoices in real-time, Durable Roofing increased productivity and reduced administrative costs.
4. Better data management: The Dynamics 365 Field Service solution provided Durable Roofing with a centralized database for all its field service operations. This allowed the company to better manage its data and make informed decisions based on accurate, up-to-date information.
   

Outcome

Since implementing Dynamics 365 Field Service, Durable Roofing has seen significant improvements in its field service operations. The company is now able to schedule and dispatch technicians more efficiently, improve customer communication, increase productivity, and better manage its data. These improvements have helped Durable Roofing to continue providing its customers with the high-quality service that has become its hallmark.

In conclusion, Microsoft Dynamics 365 Field Service has proven to be a valuable asset for Durable Roofing Services Inc. The solution has allowed the company to streamline its operations, improve customer satisfaction, and make data-driven decisions.

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