Dynamics 365 for Customer Service
Empower your agent and elevate customer experience
Personalize service with 360-degree customer views. With Dynamics 365 you can anticipate customer needs via Customer Insights for a 360-degree view of each customer’s journey.
Interact with customers on their preferred channel—including chat, SMS, Facebook Messenger, WhatsApp, WeChat, Line, and more—using Customer Service omnichannel capabilities.
Capabilities
One connected solution to accelerate customer service.
Enable end-to-end customer service engagements across self and assisted service channels, including field service when there is a need for onsite help.
A unified platform ensures context across channels and engagements, delivering personalized and consistent service with minimal customer effort.
Empower agents with a single, unified experience to speed resolution and provide differentiated levels of support.
A role-tailored experience delivered through a single dynamic interface contextually serves up the tools, guidance and data agents need to provide a more personalized, effective standard of service.
Identify trends, anticipate opportunities and gain insights using rich analytics. Explore what-if scenario’s and forecast outcomes through interactive charts and powerful data visualization capabilities.
Dynamics 365 empowers employees at every level of the organization to have a positive and meaningful impact on business outcomes.
Resources
Private Equity firm enhances deal management using Dynamics 365
The SMB Guide to Leveraging Dynamics 365 for Success
Unify your business with Dynamics 365 and Office 365
Move to Dynamics 365 with Confidence
Simplify your journey
Our Dynamics 365 engagement team provides the resources to help build your business strategy and road-map to a successful Dynamics 365 environment.
Faster ROI
A powerful partner
Discover your potential
Transform your business with Dynamics 365
Schedule a personalized consultation with our Dynamics 365 consulting team and learn more about our capabilities.