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Dynamics 365 for Customer Service

Improve customer experience, increase loyalty and provide exceptional customer service with Dynamics 365. Powered with data and driven by AI, Dynamics 365 learns from your agents and customers interactions to help deliver smart and personalized service.

Empower your agent and elevate customer experience​

Personalize service with 360-degree customer views. With Dynamics 365 you can anticipate customer needs via Customer Insights for a 360-degree view of each customer’s journey.

Interact with customers on their preferred channel—including chat, SMS, Facebook Messenger, WhatsApp, WeChat, Line, and more—using Customer Service omnichannel capabilities.

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One connected solution to accelerate customer service.

Omni-Channel engagement​

Enable end-to-end customer service engagements across self and assisted service channels, including field service when there is a need for onsite help.

A unified platform ensures context across channels and engagements, delivering personalized and consistent service with minimal customer effort.

Empower your agent

Empower agents with a single, unified experience to speed resolution and provide differentiated levels of support.

A role-tailored experience delivered through a single dynamic interface contextually serves up the tools, guidance and data agents need to provide a more personalized, effective standard of service.

Service intelligence

Identify trends, anticipate opportunities and gain insights using rich analytics. Explore what-if scenario’s and forecast outcomes through interactive charts and powerful data visualization capabilities.

Dynamics 365 empowers employees at every level of the organization to have a positive and meaningful impact on business outcomes.


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Move to Dynamics 365 with Confidence


From early stages, GOBI brings the right team that fits your business industry, goals and vision. Read more about our engagement.

Simplify your journey

Our Dynamics 365 engagement team provides the resources to help build your business strategy and road-map to a successful Dynamics 365 environment.

Faster ROI

Our Dynamics 365 consultants and technical team help increase adoption and utilization rate as well as address day-to-day operational challenges.

A powerful partner

GOBI brings industry experience and a modern digital transformation strategy applied to over 100 clients.

Discover your potential

We offer value through benchmarking and aligning your business processes and operations with your business vision.

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Transform your business with Dynamics 365

Schedule a personalized consultation with our Dynamics 365 consulting team and learn more about our capabilities.