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Managed Help Desk

GOBI Technologies provides a high-level of help desk and IT support for small, medium, and enterprise businesses across many industries. Our service delivery helps better manage your workforce and ensure employee productivity.
managed help desk and support - NY

Our Managed Help Desk

IT outsourcing and Managed helpdesk solutions to support business needs and goals.

Our managed IT service delivery enables us to become an active partner to our clients. From addressing their day-to-day IT support and operational needs to developing business solutions to help them maintain a competitive advantage.

Reduce operational costs

Reduce operational cost through multi-site service desk and IT Support. furthermore, introduce self-service capabilities to cut help desk costs by up to 50 percent.​

Scalable IT outsourcing

From a dedicated in-house help desk to remote and occasional IT support, we help improve efficiency with a scalable workforce to support business goals and needs.

Dedicated team

We aim to reduce time to solve while providing consistent experience to your end-users. By dedicated a help desk team, we bring in-house IT experience to your business.

Access to exceptional talent​

From a dedicated in-house help desk to remote and occasional IT support, we help improve efficiency with a scalable workforce to support business goals and needs.​

Our Managed Help Desk Approach

Dedicated Help Desk Team

Our dedicated help desk approach provides an internal IT department like approach; Enabling us to lower our time to resolve and ensure end-user satisfaction.

Service Desk Management

Provide multi-tier IT support and service desk management of day-to-day requests. Enforced by a Service Level Management Platform to streamline support operations and increase accountability.

Managed Workforce

Provide planning, procurement and hands-on workforce management services to help streamline employee on-boarding and remote workforce management.

Co-Support Solutions

Internal IT team needs to meet deadline or handle occasional rise in support needs to deliver projects. Our co-support solutions provides the expertise and resources to help your internal IT team deliver projects and support end-users.

What is Managed Services

Managed Services benefits

Managed services enable companies of all sizes to expand their IT capabilities, increase productivity, and lower IT spending. ​

A partnership and a commitment ​

Today, businesses require more than break-fix IT services delivery. Business needs a partner that help them transform and experience modern technologies, address business challenges, and maintain security and compliance.

Strategic technology planning​

Managed service providers bring CTO and strategy services to help businesses align business goals with technology.

Access to exceptional technical expertise​

By gaining access to skilled and specialized engineers, business-ready processes and tools, managed services can increase ROI by up-to sixty percent within the first six months.

Proactive IT service delivery​

Managed service provides offer proactive and expert support to ensure problems are identified and resolved as quickly as possible.

get started

Not all Managed Services Providers are equal

Schedule a consultation and learn more about our Managed Services approach and delivery.